clixifix®

clixifix® helps contractors, developers and housing providers manage post‑completion defects, streamline communication and deliver better customer care. It centralises everything from issue reporting to contractor coordination, making aftercare clearer, faster and easier to manage.

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Created by housebuilders to improve Customer Care

clixifix® is designed specifically for customer care teams and construction professionals who need a structured way to manage defects after handover. It replaces spreadsheets, scattered emails and manual follow‑up with a single platform that improves visibility, accountability and communication across the entire supply chain.

The result is a more predictable process for both residents and contractors with fewer surprises along the way.

clixifix® includes practical tools that support the full defect‑resolution workflow:

Defect Tracking

Log, assign and monitor defects in real time with full transparency for all relevant parties.
Contractor Collaboration

Work with subcontractors through dedicated portals that streamline communication and task management.
Customer Communication

Keep residents informed with clear updates, notifications and status messages throughout the process.
Document Management

Store site drawings, manuals, meter readings and project documents in one secure place.
Reporting and KPIs

Generate performance reports to track resolution times, compliance and supplier performance.
Audit Trails

Maintain a complete and time‑stamped history of communication and actions for accountability and legal compliance.

Mobile and Web Access

Accessible Anywhere, Anytime

clixifix® is fully web‑based and requires no installations. Both office teams and field staff can access the platform from any device, making it easy to manage defects, respond to customers and follow up tasks promptly. Everything stays connected, organised and easy to trace.

Mobile and Web Access

Accessible Anywhere, Anytime

Who Uses Clixifix®

For Contractors, Developers and Housing Providers

clixifix® is trusted by principal contractors, developers and housing associations across the UK and Europe. It supports small teams and large enterprises alike, helping them deliver better aftercare, reduce administrative work and improve customer satisfaction throughout the warranty and defect period.